Frequently Asked Questions
Everything you need to know about shopping with Jelly Roll
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to include international shipping to more countries in the near future.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.
Are your products covered by a warranty?
Yes, all products sold at Jelly Roll come with a standard 1-year manufacturer warranty against defects in materials and workmanship.